Privacy Policy

This Privacy Policy applies to personal information we collect through our website at lakhsly.com, our mobile applications, and any other services, features, or content we offer (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy. This policy does not apply to information collected by third parties, including any websites, services, or applications that may be accessible through our Services.

We collect personal information in the following ways:

• Account and Profile Information: When you create an account, we collect your name, email address, password, profile picture (optional), university/institution name (optional), and any other information you choose to provide.
• User Content: We collect content you upload to our Services, including audio recordings of lectures, PDF documents, YouTube video URLs, text inputs, and any other educational materials you provide for processing.
• Communications and Interactions: When you communicate with us or use our chat features, we collect your messages, prompts, and any information you choose to provide in these interactions.
• AI Interactions: We collect your interactions with our AI systems, including chat conversations, study material preferences, flashcard responses, quiz answers, and exam results.
• Payment Information: When you make purchases or subscribe to premium features, we collect payment information through our secure payment processors. We do not store complete credit card numbers on our servers.
• Device and Technical Information: We automatically collect device type, browser type, operating system, IP address, device identifiers, language preferences, referring URLs, and access timestamps.
• Usage Data: We collect information about how you interact with our Services, including features used, pages viewed, time spent, click patterns, search queries, and study session data.
• Third-Party Login Information: If you sign in using Google or Microsoft (Azure AD SSO), we receive your name, email address, and profile information from these providers.

We use the personal information we collect for the following purposes:

• Providing Services: To provide, maintain, and improve our AI-powered educational services, including transcription, summarization, flashcard generation, quiz creation, and personalized learning experiences.
• AI Processing: To process your uploaded content through our AI systems (Google Gemini, Whisper) to generate study materials, summaries, and educational content tailored to your needs.
• Account Management: To create and manage your account, authenticate your identity, and provide customer support.
• Personalization: To personalize your experience, remember your preferences, and provide customized content and recommendations.
• Communication: To send you service-related notifications, updates, security alerts, and support messages. With your consent, we may also send promotional communications.
• Analytics and Improvement: To analyze usage patterns, diagnose technical issues, and improve our Services, algorithms, and user experience.
• Security and Fraud Prevention: To detect, prevent, and address fraud, abuse, security risks, and technical issues.
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights and the rights of others.
• Research and Development: To develop new features, products, and services, and to improve our AI models and educational tools.

We may share your personal information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, including: • Google (Gemini AI) - for AI-powered content generation and natural language processing • Cloud hosting providers - for data storage and infrastructure • Payment processors - for handling transactions • Analytics providers - for usage analysis
• Educational Organizations: If you access our Services through a school or educational institution, we may share your information and usage data with your organization's administrators.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
• Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

We use cookies and similar tracking technologies to collect and store information about your interactions with our Services. Types of cookies we use: • Essential Cookies: Required for the operation of our Services, including authentication and security. • Functional Cookies: Remember your preferences and settings to enhance your experience. • Analytics Cookies: Help us understand how you use our Services to improve functionality. You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services. We use secure third-party authentication providers for session management. We do not use third-party advertising cookies.

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Uploaded content (audio files, documents) is retained while your account is active and for a reasonable period after deletion to allow for data recovery requests. AI-generated content is retained as part of your account data. You may request deletion of your account and associated data at any time through your account settings or by contacting us.

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Right to Data Portability: You can request a copy of your data in a structured, commonly-used format.
• Right to Object: You can object to the processing of your personal information in certain circumstances.
• Right to Restriction: You can request that we limit the processing of your personal information.
• Right to Withdraw Consent: Where we process your data based on consent, you can withdraw that consent at any time.
• To exercise any of these rights, please contact us at support@lakhsly.com. We will respond to your request within the timeframe required by applicable law.

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy, including implementing standard contractual clauses approved by relevant authorities for cross-border data transfers.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: • Encryption: Data is encrypted in transit using TLS 1.3 and at rest using industry-standard encryption. • Access Controls: We implement strict access controls and authentication mechanisms. • Secure Infrastructure: We use reputable cloud providers with SOC 2 compliance. • Regular Audits: We conduct regular security assessments and vulnerability testing. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Our Services are intended for users who are at least 13 years old (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at support@lakhsly.com, and we will take steps to delete such information. For educational institutions: Schools using our Services for students under 13 are responsible for obtaining appropriate parental consent and complying with applicable children's privacy laws (such as COPPA in the United States).

Our Services may contain links to third-party websites, services, or content (including YouTube content via YouTube API Services). We do not operate or control these third-party services. Lakhsly uses YouTube API Services. By using our Service to access YouTube content, you acknowledge and agree to the Google Privacy Policy (http://www.google.com/policies/privacy). We recommend reviewing the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by: • Posting the updated policy on our website with a new "Last Updated" date • Sending an email notification to your registered email address • Displaying a notice in our application Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Lakhsly Email: support@lakhsly.com We will make every effort to respond to your inquiry within a reasonable timeframe.

Lakhsly's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements. Information We Collect from Google: If you choose to connect your Google account, we access only the specific data you authorize: • Profile Information: Name, email address, and profile picture for account creation and personalization. • Drive Files & YouTube Captions: Solely the specific educational files or video captions you select to upload for processing. How We Use Google User Data: We use this data exclusively to provide the educational features of Lakhsly: • To summarize lectures and study materials you upload. • To generate flashcards, quizzes, and educational content based on your selected materials. We do NOT sell your Google User Data. We do not use this data for advertising. We do not transfer this data to third parties except as necessary to provide the Service (e.g., to our AI processing providers for summarization) or as required by law. How to Delete Your Data: You can request the deletion of your Google user data at any time by: • Emailing support@lakhsly.com with the subject 'Data Deletion Request' • Using the 'Delete Account' option in your account settings We will process deletion requests within 30 days. Revocation: You can revoke Lakhsly's access to your Google account at any time via your Google Account security settings at https://myaccount.google.com/permissions.